Once construction has ended, we remain committed to ensuring you enjoy your home for many years to come. Your first resource is to refer to the Fieldstone Homes Warranty Manual for detailed information about your home warranty coverage. Our warranty team, with over 60 years of combined experience in new home construction & warranty services, is dedicated to providing superior service for the follow-up care of your home.
The Warranty Team maintains records of all Warranty Services Requests and follow-up work activity for your home. We can provide the best service possible by utilizing the links provided below for post-closing issues.
If you do not have login credentials for the Homeowner Portal or if you have a general inquiry, please use the form at the bottom of this page.
Warranty resources after regular business hours are limited. Please call only if you have a true emergency. Emergencies include a furnace that is not working, a significant or damaging plumbing leak, or other situations that may be life-threatening or cause excessive damage to your home. Please try to minimize the damage as much as possible before calling our emergency number.
For emergencies only, please call (801) 565-4295.
If you have a warranty service request, concern, or question and have received a login for the Fieldstone Homes Homeowner Portal, use the button link above to access the Homeowner Portal. If you have not received login credentials or would like us to send them to you again, please use the request form at the bottom of this page to request login credentials. Or you can request your credentials by emailing us firstname.lastname@example.org. Once you have your login credentials, you can submit your request through the Homeowner Portal.
In case of a household emergency, your first step should be to protect your family from harm. After that, take steps to correct or mitigate the effects of the emergency issue. For example, you can minimize damage to a water leak by either turning off the water to a particular fixture or turning off the water main to your home. Then, contact the appropriate party as soon as possible to fix the damage.
Next, call the appropriate trade partner. This will eliminate considerable delays and inconveniences for you. For your convenience, a sticker with these contact numbers is on the inside of your kitchen sink cabinet. Fieldstone Homes defines household emergencies as issues that either need immediate attention to protect you and your family from harm or can damage your personal property, home, or land.
If you do not get an adequate response from the appropriate trade partner, call our Warranty Service Department at the 24-hour emergency number: (801) 565-4295.
A Warranty Service Emergency is defined as, but is not limited to, the following:
• A total stoppage of the plumbing drain system, including all your sinks, tubs, or toilets within the first 30 days of ownership. The stoppage of one toilet or drain when other bathrooms are functional is not an emergency.
• Any water leak requiring the water supply to your home to be shut off to avoid serious water damage. A leak that can be isolated by the shutoffs under a cabinet or plumbing fixture is not an emergency.
• A total electrical failure.
• A partial electrical failure that renders inoperable your refrigerator or furnace.
• A gas leak: the gas shutoff valves are by the furnace, the water heater, and behind any other gas appliance you may have. The main shutoff valve is at the gas meter outside your home.
If your situation does not fall within the emergency guidelines, use the Homeowner Portal link above to submit a written Warranty Service Request. However, if you believe that a delay in responding to a written request could result in further damage, please also call either the trade partner that did the work or our emergency line.
After submitting a Warranty Service Request, a Warranty Service Representative will contact you within two business days. It is our policy to complete repairs and replacements within 30 days from the date we process your request. At times, due to circumstances that are beyond our control, some repairs may take more than 30 days. Delays can be caused by inclement weather, homeowner scheduling conflicts, shortage of materials, back-ordered parts, and labor problems. Your Warranty Service Representative will keep you informed of work scheduled for your home through the Homeowner Portal.
After closing on your home, you may submit a Warranty Service Request anytime during the 1-year warranty period. We do not set a limit on the number of requests, but ask that you submit a Warranty Service Request as soon as possible after discovering an issue. Certain items, like water damage and/or leaks, must be reported immediately—no longer than within 24 hours of discovery. Refer to the Fieldstone Homes Warranty Manual for more detailed information.
We do not limit the number of items or times you can submit issues. We want you to be happy with your home and hope you submit any issues as they occur.
By utilizing the Fieldstone Homes Homeowners Portal, you will easily be able to submit and track your Warranty Service Requests. The portal also allows us to maintain and organize the detailed records related to your home.
Please review the Fieldstone Homes Warranty Manual and the Concrete Care & Maintenance Guide for more information. If you have a concern and believe that your issue should be covered by the Fieldstone Homes Warranty, please submit a Warranty Service Request.